technicalsupport

  In the competitive world of automotive dealerships, Adam Marburger has emerged as a notable figure. While he is gaining recognition for his approach to the Finance and Insurance (F&I) office, his leadership style emphasizes a focus on relationships, profitability, and customer loyalty. As CEO of Ascent Dealer Services, host of Training Camp with Adam Marburger on CBT News, and author of The Servant Leading F&I Manager: Leadership Redefined, Marburger has dedicated much of his career to evolving practices within the industry. This January, he will present his perspectives at NADA 2025 in New Orleans, discussing leadership and customer engagement. Refining F&I Leadership For years, the F&I office has often been associated with aggressive sales techniques, but Marburger advocates for a shift in approach. “The F&I office is not solely about margins—it’s also about building relationships,” says Marburger. “When customers feel valued, they return because they trust you, not because they feel obligated.” This philosophy forms the foundation of his book, The Servant Leading F&I Manager, which outlines ways to cultivate cultures of trust and excellence. Featuring a foreword by Jonathan W. Dawson, founder of Sellchology, the book is positioned as a helpful resource for industry professionals. “Adam’s approach offers practical ideas and has resonated with many in the industry,”

  Leadership is evolving, and Adam Marburger is at the forefront of this transformation in the automotive industry. As president and CEO of Ascent Dealer Services, a published author, and a leader in finance and insurance (F&I), Marburger is reshaping what it means to lead with purpose. His book, The Servant Leading F&I Manager, is currently gaining attention on the new release charts. It dives deep into the principles of servant leadership and how they can revolutionize F&I departments. The New Paradigm of Leadership Servant leadership is not a new concept, but its application in the automotive F&I industry offers a fresh perspective. In The Servant Leading F&I Manager, Marburger presents a framework that emphasizes the well-being of employees and customers alongside business outcomes. “F&I managers are often seen as profit generators, but they are so much more than that,” Marburger says. “They are leaders who have the power to create a culture of trust, accountability, and growth. This book is about showing them how to do that effectively.” The book offers actionable strategies for fostering collaboration, improving communication, and delivering customer experiences that may drive long-term loyalty—all while working toward financial success. Lessons from Experience Marburger’s insights are rooted in his

  Adam Marburger, president and CEO of Ascent Dealer Services, is no stranger to innovation in the automotive sector. With his new book The Servant Leading F&I Manager gaining attention on Amazon, Marburger is set to explore fresh economic and leadership principles that influence finance and insurance (F&I) departments. In addition to his groundbreaking work in F&I, Marburger is the host of Training Camp on CBT News, a platform where he shares actionable insights and strategies to help dealerships thrive. His expertise in leadership and profitability is valued by industry professionals across the nation. F&I: A Pivotal Role in Dealership Economics The F&I department is an important aspect of the financial operations of automotive dealerships, influencing overall profitability. However, according to Marburger, many dealerships fail to tap into the full potential of this division due to outdated management styles and a lack of customer-centric practices. “F&I is one of the important revenue streams for a dealership, but it’s often misunderstood or underutilized,” Marburger explains. “By focusing on servant leadership, managers may foster better team performance, enhance customer experiences, and drive sustainable profitability.” Through his work, Marburger is setting a new standard for excellence in the industry, helping dealerships maximize their potential in

  At 18 years old, Adam Marburger was told by his high school guidance counselor that he would never amount to anything. Those piercing words could have crushed him, but instead, they fueled a relentless drive to succeed. Today, Marburger has experience in the automotive finance and insurance (F&I) industry, is the author of a published book, and frequently speaks at industry events. His journey from adversity to achievement serves as a blueprint for how grit, determination, and innovation can transform an industry—and a life. Building a Legacy in Automotive F&I As the president and CEO of Ascent Dealer Services, Marburger is reshaping how dealerships approach wealth-building through F&I solutions. His company provides tools and strategies designed to support automotive, RV, and power-sports dealers in improving operations and customer experience. “F&I is the lifeblood of many dealerships,” Marburger explains. “But for too long, it’s been treated as an afterthought rather than the strategic powerhouse it can be. My mission is to shift that mindset and show dealerships how to use F&I not just for profit but for building long-term value.” Marburger’s success in automotive isn’t just about numbers; it’s about relationships. He focuses on fostering trust and creating mutually beneficial

  Adam Marburger is ushering in a new era of Finance and Insurance (F&I) leadership with his groundbreaking book, The Servant Leading F&I Manager: Leadership Redefined. Already a #1 Hot New Release in the Automotive Industry, Business Leadership, and Sales and Training categories, this guide empowers professionals to lead with trust, collaboration, and purpose. About the Book Through decades of experience as a high-performing F&I professional and martial arts black belt, Marburger delivers actionable strategies to help managers and dealership teams succeed in a rapidly evolving industry. With chapters focused on compliance, customer trust, and relational leadership, this book provides a roadmap for turning operational challenges into opportunities for growth. One standout chapter, Learning from the Greats, captures Marburger’s reflections on lessons from some of the automotive industry’s respected leaders. Blending their advice with his hard-earned wisdom, this chapter offers insights into mentorship, strategic innovation, and cultivating a culture of excellence. “This book represents my journey and the incredible lessons I’ve learned from the best in the business,” Marburger said. “In Learning from the Greats, I share the wisdom of leaders who have shaped the industry and helped me refine my approach to servant leadership.” Each chapter of The Servant

  Adam Marburger, a trailblazer in the automotive finance and insurance (F&I) sector, is poised to redefine leadership with his book, The Servant Leading F&I Manager. The book outlines a framework for F&I managers to lead with empathy, accountability, and purpose while aiming to drive success in one of the industry’s key profit centers. A Revolutionary Approach to F&I Leadership In an industry often characterized by aggressive sales tactics and high-pressure environments, Marburger’s book offers a refreshing perspective. Rooted in the principles of servant leadership, The Servant Leading F&I Manager encourages managers to prioritize the needs of their teams and customers, creating cultures of trust and collaboration. “Leadership is not about issuing orders—it’s about serving,” Marburger explains. “When F&I managers embrace this mindset, they don’t just improve their own performance; they elevate their entire department and the dealership as a whole.” The book offers strategies for fostering team cohesion, enhancing customer experiences, and promoting success while maintaining integrity. Insights Backed by Experience Marburger brings a wealth of real-world experience to the table. As the president and CEO of Ascent Dealer Services, he has helped dealerships across the country revolutionize their F&I operations. His ability to merge data-driven strategies with a